About - NightPulse

Our Mission

Give every clinic a front desk that never sleeps.

Aesthetic clinics and medspas do incredible work. But the business side - fielding calls, chasing no-shows, re-engaging cold leads - is relentless, and most clinics are doing it with one overworked person at a desk.

NightPulse is the automation layer that handles all of that. Our AI agents pick up every call, book every consult, send every follow-up, and reopen every dormant lead - in the clinic's own voice, not ours.

We don't sell software. We build the front desk your clinic deserves, and we run it for you.

<2s

Average call pickup time, regardless of hour or day of week

−34%

Average drop in no-show rate across active clinics

5 days

Typical time from contract signed to fully live agent

How We Got Here

The timeline behind the build.

Early 2023

The Problem We Couldn't Ignore

Our founder was consulting for a medspa in Austin. They had a 4.9-star Google rating and a two-week wait for consults - but were losing an estimated $18,000 per month to unanswered calls. There was no system. Just a phone and a hope that someone was at the desk.

Mid 2023

The First Prototype

We wired together an early voice AI model with a basic calendar integration and ran it for three clinics as a live experiment. In the first month, those three clinics booked 47 consults that would have gone to voicemail. We knew we had something real.

Late 2023

Building the Full Product

We rebuilt everything from scratch - proper voice tuning, CRM integrations, multi-location support, and a live dashboard so owners could see exactly what the agent said on every call. The product went from prototype to deployable in six months.

2024 → Now

40+ Clinics. Zero Missed Calls.

NightPulse is live across 40+ aesthetic clinics and medspas. We've expanded from inbound calling to full follow-up automation and lead reactivation. Every new clinic teaches us something that makes the agent sharper for the next one.

The Team

Small team. Deep focus.

Jordan Mills

Founder & CEO

Ex-operator who built and sold a regional medspa group. Jordan founded NightPulse after watching his own front desk drown in calls and lose bookings to silence every evening.

Anika Kapoor

Head of AI & Voice

Previously at a leading conversational AI lab. Anika leads the voice model design and prompt architecture that makes our agents sound like your team - not a call center.

Rafael Souza

Head of Engineering

A decade in healthcare tech integrations. Rafael owns the infrastructure that connects NightPulse to your phone line, calendar, and CRM in one afternoon.

Camille Laurent

Client Success Lead

Former practice manager at a multi-location medspa. Camille onboards every new clinic and stays as primary contact - she knows the industry from the inside.

Tyler Wen

Growth & Partnerships

Background in aesthetic industry sales and clinic consulting. Tyler handles partnerships with practice management platforms and expansion into new clinic verticals.

Nadia Pereira

Automation & Workflows

Specializes in follow-up sequence design and lead reactivation strategy. Nadia makes sure every message the system sends feels personal and perfectly timed.

What We Believe

The principles we build everything on.

Reliability over novelty

We don't ship features to look impressive. We ship things that work every single time - at 3am on a Sunday, without anyone babysitting it.

Sound like the clinic, not us

Every agent is trained to match the tone, language, and personality of the clinic it represents. Patients should never feel like they're talking to a generic system.

Transparent by default

Every call, message, and booking is logged and visible in your dashboard. You can see exactly what the agent said and did - no black boxes.

The clinic's growth is our metric

We measure success by whether your booking volume goes up, no-shows go down, and your team has more time. Not by how many features we've launched.

Built for clinics that were tired of losing leads to voicemail.